Returns/Exchanges
To start a return or exchange please click here to contact us.
Shipping is on us for Canadian returns
Our policy lasts 30 days after the package has arrived. Package must be shipped back in original packaging within 30 days of receipt.
If 30 days have gone by since your purchase and you have not shipped back the item, unfortunately we can’t offer you a refund or exchange.
Your item must be unused and returned in the same condition that you received it.
United states / International returns are shipped back at the customers expense.
To start processing a return your product please email: jen@ecolove.shop
All sale items are final sale.
Defective or damaged
In the rare event that you receive a defective or damaged product we are happy to refund or exchange and will assume the shipping costs.
